The privacy policy of Zolooma is designed to ensure the protection and confidentiality of our customers’ personal information. We understand the importance of privacy and are committed to maintaining the trust and confidence of our users.
1. Collection of Personal Information: We may collect certain personal information from our users, such as name, email address, contact number, and shipping address. This information is collected during the registration process or when placing an order on our platform. We assure you that this data will only be used for the purpose it was provided and will not be shared with any third parties without your consent.
2. Use of Personal Information: The personal information collected from users is primarily used to process orders, provide customer support, and improve our services. Additionally, we may use this data to send promotional offers or newsletters if you have opted-in for such communication. However, you always have the option to unsubscribe from these communications at any time.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Offering refunds when a product is not delivered or is not in good condition as posted on our platform is crucial for maintaining customer satisfaction and trust. By providing this option, we demonstrate our commitment to ensuring a positive shopping experience for our customers.
Firstly, if a product fails to be delivered within the promised timeframe, it can lead to frustration and inconvenience for the buyer. In such cases, offering a refund allows us to address their concerns promptly and compensate them for any inconvenience caused. This not only helps retain the customer’s trust but also encourages them to continue using our platform for future purchases.
Secondly, if a product arrives in poor condition or does not match its description on our platform, it can result in disappointment and dissatisfaction among customers. By offering refunds in these situations, we acknowledge the issue and take responsibility for any inaccuracies or discrepancies. This demonstrates that we value our customers’ satisfaction above all else and are willing to rectify any mistakes made during the transaction process.
Moreover, providing refunds in
Exchanges
This policy is crucial for maintaining customer satisfaction and trust in our platform. When a customer purchases a product, they have certain expectations based on the description and images provided. If the product arrives damaged or in poor condition, it not only disappoints the customer but also reflects poorly on our brand.
We encourages sellers to take responsibility for their products’ condition before listing them. It incentivizes sellers to accurately represent their items and maintain high standards of quality. By holding sellers accountable for the condition of their products, we create a platform where buyers can trust that they will receive exactly what was promised.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
- Contact us at {help@zolooma.com} for questions related to refunds and returns.
